BUILDING COMMUNITIES AT KWIK-WAY

At Kwik-Way, we recognize that knowledge is most powerful when it is shared.  Internal and external Kwik-Way Communities are gathering steam and becoming not only a forum for collaboration, but a way to bolster the knowledge, expertise and ultimately the value we provide to our customers.

According to the Gartner Group, a highly respected research and advisory firm, a Community is "a group of individuals (people or organizations) with diverse viewpoints, experience, roles and other characteristics; engaged in real work (defined as having goals and stakeholders to please); over a significant period of time in which members build things, solve problems, learn, invent, create new knowledge and, generally, progress the purpose of the Community."

Communities come in all shapes and sizes - from informal gatherings based on personal relationships to communities established by an enterprise with significant company investment and thought leadership.  Large or small, Communities provide organizations with learning experiences that yield new ideas and insights to be shared.

Kwik-Way employees are putting their heads together in Communities of Practice.  At Kwik-Way, teams of people are more than just a group of like-minded individuals talking shop.  They provide a primary information source for members, while promoting networking and fostering a culture that values and encourages knowledge sharing and collaboration.

Employees who participate in Communities at Kwik-Way take advantage of the combined expertise of their colleagues, and can then pass that expertise on to customers.  For Example, a member of the  Technical Services Group reaches out for ideas on how best to improve the features and benefits of a product.  Other Community members respond by sharing their viewpoints, references and experiences.  The employee uses this information and data from other sources to quickly develop a plan of resolution and business solution that addresses all the customer's challenges.  The end result is then made available to everyone in the Kwik-Way Community so that all can reap the benefits.

Technical questions about Kwik-Way products are frequently raised.  Those who participate have access to the knowledge and experience of all Community members.  Whatever the question, related to Kwik-Way, Van Norman, or Irontite products or services or the automotive industry we serve, chances are someone has had the same experience and can offer a useful tip.

IF YOU HAVE QUESTIONS, WE HAVE ANSWERS

While the Kwik-Way Communities of Practice are comprised of Kwik-Way employees, external communities give those scattered across the Kwik-Way universe a way to tap into a collective knowledge base of all things Kwik-Way.

KWIK-WAY SUPPORT FORUMS

Kwik-Way Support Forums (Click Here) are a collection of Kwik-Way-sponsored forums to discuss technical issues relating to Kwik-Way products.  They are categorized by product or product group.  The forums are monitored by Kwik-Way personnel who are experts in their field with years of real-world experience.

The online forums are accessible 24x7x365 and are FREE.  All you need to bring are your questions and a willingness to share your knowledge and experience with others.  In addition, a searchable database (Click Here) is available for tracking down technical information and manual updates.  The Technical Document Database is also available 24x7x365 with the latest official information to help you be up to date on any documentation changes or solutions that have been recently created.

JOIN A COMMUNITY TODAY

At Kwik-Way, joining with each other and Kwik-Way users around the globe through Communities helps provide our customers with the very best Kwik-Way experience.

Your participation in the Forum and Community process is a key component of your professional learning and that's important to us.  We know you have great ideas and innovations to contribute that will benefit the entire Kwik-Way Customer Base.  Communities at, and about Kwik-Way are cropping up as we speak.  So what are you waiting for?  Join our Community today!

For more information about the Kwik-Way Communities, send a message to information@kwik-way.com.